FAQ

Please note that all items are handmade and take about 21 calendar days to ship, not including time in transit. If you need something by a particular date, please e-mail us before you order.

 

How long do orders take to ship?

All orders are shipped through the US Post Office. Since our items are handmade, they may take up to 3 weeks (21 calendar days) to ship depending on the product and how busy we are at the time. However, we aim to ship all orders much sooner than that. If you need something by a specific date, please contact us and we'll do our best to make sure your items arrive in time!

 

I don't have a credit or debit card, can I pay another way?

Yes, you can complete the checkout process online and then select "money order" as payment. You can then mail us a personal check or money order (made out to Horror Decor). Please note that your order will be held until the payment clears. 

 

Do you ship internationally?

Yes, we ship worldwide. The shipping cost is calculated at checkout based on the weight of the items ordered. We ship through First Class Mail through the US Post Office whenever possible to keep shipping costs down for you. Once the parcel hits a certain weight or size, they require that it ships with Priority Mail, which is why some of our heavier items are so pricey to ship. We don't mark up the shipping, that's unfortunately what the Post Office charges. Please note that you may be charged import taxes by your country when your package arrives. Rates vary from country to country and are based on the value of the items. Please check with your local post office about taxes before ordering if it's a concern to you.

Can orders be returned?

Yes. Returns are accepted within 30 days of your receiving the item as long as the item is in new, resell-able condition. Seasonal merchandise is not returnable after the season has ended. All sales are final on custom orders and clearance merchandise. You will be responsible for the cost of the return shipping if you decide that you do not want the item. However, if the item arrives damaged, we will gladly refund your purchase price or send you a replacement item ASAP.

 

Why does my pillow seem smaller than the dimensions given?

Since it is difficult to measure something that puffs out so much, we use the measurements from seam to seam. The small pillow is approximately 12" x 12" and the large pillow is approximately 18" x 18". Once stuffed, the pillows do appear to be a bit smaller than that, but as they "break-in" and the stuffing starts to flatten out a bit, they won't puff out as much. 

 

Do you offer custom orders?

We are always happy to try to create a custom item for you!


We offer custom printed pillows. They range in price from $17-$20 for the standard 12" size. The price depends on how much graphics work it takes to turn your image into pillow form. Other sizes are available upon request.

Do you have something specific in mind? Just contact us! 


*Please note that we don't copy other companies designs. If the product already exists and is able to be ordered through them, we don't want to recreate something that they've worked hard on. We don't like it when people copy our designs, so we're always respectful of others.

Do you offer a wholesale program?

Unfortunately, we no longer offer a wholesale program. Everything we sell is handmade and we just don't have high enough profit margins to maintain a wholesale program.

 

PRIVACY STATEMENT
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SECTION 1 - WHAT DO WE DO WITH YOUR INFORMATION?
When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address. 
When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.
Email marketing (if applicable): With your permission, we may send you emails about our store, new products and other updates. 
SECTION 2 - CONSENT
How do you get my consent?
When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.
If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no. 
How do I withdraw my consent?
If after you opt-in, you change your mind, you may withdrawing your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at null or mailing us at:
Horror Decor
Post Office Box 251  
RI 02893
SECTION 3 - DISCLOSURE
We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service. 
SECTION 4 - SHOPIFY
Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you. 
Your data is stored through Shopify’s data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall.
Payment:
If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. 
PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
For more insight, you may also want to read Shopify’s Terms of Service here or Privacy Statement here.
SECTION 5 - THIRD-PARTY SERVICES
In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.  
However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.
For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.  
In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.
As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.
Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service. 
Links
When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.
 Google analytics: 
Our store may use Google Analytics to help us learn about who visits our site and what pages are being looked at. 
SECTION 6 - SECURITY
To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.
If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption.  Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.
SECTION 7 - COOKIES
 Here is a list of cookies that we use. We’ve listed them here so you that you can choose if you want to opt-out of cookies or not.
 _session_id, unique token, sessional, Allows Shopify to store information about your session (referrer, landing page, etc).
 _shopify_visit, no data held, Persistent for 30 minutes from the last visit, Used by our website provider’s internal stats tracker to record the number of visits
 _shopify_uniq, no data held, expires midnight (relative to the visitor) of the next day, Counts the number of visits to a store by a single customer.
cart, unique token, persistent for 2 weeks, Stores information about the contents of your cart.
 _secure_session_id, unique token, sessional
 storefront_digest, unique token, indefinite If the shop has a password, this is used to determine if the current visitor has access.
 Google analytics: 
PREF, persistent for a very short period, Set by Google and tracks who visits the store and from where
SECTION 8 - AGE OF CONSENT
 By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
SECTION 9 - CHANGES TO THIS PRIVACY POLICY
We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.
If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.
QUESTIONS AND CONTACT INFORMATION
If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer at null or by mail at 
Horror Decor
[Re: Privacy Compliance Officer]  
Post Office Box 251  
RI 02893
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  • Visa
  • MasterCard
  • Amex
  • Discover